Family Case Management

Special People Make the Difference

At Alivio Family Case Management, we have unique people address our patients’ needs  with empathy and compassion. Like the rest of our staff members and volunteers, our case managers are passionate about helping others through difficult times and situations. They are patient and ready to listen with an open heart because not only do they truly love what they do, they often come from the community they serve.

We have five case managers who manage 890 cases per month, and we educate and our patients on everything from finding schools with GED programs and assisting with immigration issues to offering healthy cooking demonstrations and breastfeeding classes.

A Bond from the Beginning

By providing free pregnancy tests to the community, we are the first ones to tell a woman she is pregnant, and we believe this interaction often becomes the start of a lasting bond. We strive to build trust between ourselves and the patients who need our help.

We provide specialized case management to expectant mothers from during their first trimester through the baby’s first birthday, so we have two full years together with a mother and child. The type of prenatal and postnatal education we do with new mothers has been shown to decrease infant mortality and morbidity. It’s often a matter of prevention; even something as simple as making sure a woman realizes what symptoms warrant a visit the doctor can make all the difference.

Our case management team works closely with  Women, Infants and Children (WIC) to make sure our families receive all necessary and entitled resources. 

We’re There When We Are Needed

We aspire for our clients to know that they are not alone and to see us as a qualified resource capable of guiding them through any difficult issues they may be experiencing. We ensure they are connected with every program that can help them and providers they like and trust. We provide transportation, support in finding housing or shelter, direction toward food pantries and guidance for those suffering through domestic violence. Whatever is needed, we want to be there.

Hours of Operation

Monday, Tuesday, Thursday, and Friday

  • Western 8:30am - 5:00pm
  • Morgan 8:00am - 4:30pm
  • Berwyn 8:00am - 4:30pm

All locations: Wednesday 

  • 10:30am - 7:00pm