COVID-19 Testing

Updated 12/08/2020

Can I get a COVID-19 test at Alivio Medical Center?

Alivio patients and non-patients are eligible for testing. Testing will be done at the following Alivio clinics:
(Please note hours may vary dependent on community happenings)

Morgan Clinic: 966 W. 21st Street, Chicago Parking Lot
Testing Hours: Mon – Fri 8:30 am – 5:30 pm, Sat 8:30am - 3:00 pm by reservation only ***New Hours***

Berwyn Clinic : 6447 Cermak Rd., Berwyn Parking Lot 
Testing Hours: Mon – Sat 10:00 am – 6:00 pm by reservation only

NOTE: There will be no COVID testing on Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day.

Do I need an appointment to get a COVID-19 test?

Yes, please call 773-254-1400 to schedule your reservation. An Alivio representative will assign you a time slot for your test. 
Currently the State of Illinois is experiencing a high demand for testing. Please be patient as our representatives will try to accommodate you as best as capacity permits.

Where should I go for my test?

You can locate one of our greeters and they will be able to assist you. If not in a vehicle, you may also go to the main entrance and the screeners at the door will direct you. Please continue abiding by appropriate social distancing and face-covering guidelines as you wait for assistance and testing.

What is the cost of a COVID-19 test?

There is no cost for uninsured patients or for insured patients who are in-network with an Alivio provider. If you receive a bill, please contact us immediately so we can appeal or waive the charge. Patients who are out-of-network may still get a test at Alivio, but they may receive a bill for these services. Your insurance company will be able to tell you if Alivio is in your network. Remember: any person in financial hardship can call our billing department to request assistance.

Do I need a doctor's referral to get a COVID-19 test?

No referral is needed.

Do I need to bring any documents with me for a test?

Patients should bring their photo ID (driver's license/state ID, passport, matricula) and insurance card if they have one. If uninsured, proof of income is required. When you make your reservation, our patient service representatives will instruct you on the appropriate documentation to bring.

What is the COVID-19 test like?

When you call to make an appointment, you'll be asked some basic screening questions to make sure that testing is appropriate. Once you have arrived to your confirmed appointment, please remain in your vehicle while we perform an assessment and complete the test. If you walk to the clinic or take public transportation, we ask that you not enter the clinic, but wait outside the testing facility and observe social distancing until it is your turn.

What happens after my COVID-19 test?

Alivio will contact you with your results in about 3-5 days. While you wait for your results, please continue to isolate yourself from others to minimize the risk of getting other people sick. If you are negative, we ask that you continue practicing social distancing, frequent hand-washing and other measures to prevent future infection. If you are positive, we will give you more information on how to manage your illness, monitor your symptoms and protect your loved ones. If you need to speak with one of our providers, call us at 773-254-1400. If you are experiencing a health emergency, you should contact 9-1-1 immediately.

How will I receive my results?

If your results are negative, you will receive a text message with your results. If your results are positive, a provider will call you with results and follow up instructions. In order to read your results, you MUST register for the patient portal. If you requested a letter with results, it will be available on the portal ONLY. Please schedule a telehealth appointment if you have continued questions regarding your symptoms.

How can I sign-up for the patient portal and access my results?

  1. You can access the HIPPA compliant, secure patient portal from any device (phone, PC, tablet, laptop) 24/7.
  2. You should have received an email with an invitation to sign-up for the portal at the email address you provided during registration. The email will come from our portal vendor, MedFusion. Please check spam or junk folders if it is not in your direct inbox. NOTE: We can only send 1 invitation email in a 24 hour period so it's important we obtain a correct email address to ensure prompt receipt of the invitation.
  3. The email will include a link that will direct you to the patient portal. After clicking on the link In the email, you will be asked identity verification questions (Date of Birth, Phone Number, etc.) in order to protect your information. After verifying your information, you will then create a username and password. Please follow the onscreen prompts to create your account. Now you can access from any device by visiting www.aliviomedicalcenter.org and clicking on the Patient Portal link!
  4. Once you have accessed your account you can access your results in the MESSAGES section and click on the appropriate message
  5. If you requested a letter of your results, access the MESSAGES section and click on the message you receive from our clinic. The letter attachment should appear at the bottom of the message in a Blue Text Link with a paperclip icon.

If you need to speak with someone about COVID-19 in English or Spanish, please call us at 773-254-1400. Our phone lines are available 24/7.