What you should know about Coronavirus

​Updated 4/30/2020

What You Should Know About Coronavirus (COVID-19)

Alivio is here for you! We are committed to providing high-quality health care to our patients and community during these challenging times. At our clinics, we are screening all who enter our doors and have made significant adjustments to our registration procedures. Please be patient as we are working very hard to keep all patients, employees, and visitors safe.

What Alivio is Doing

Telehealth - NEW!!

We are excited to be able to provide health care through “telehealth,” a secure and easy platform that allows patients to see and talk to their provider without leaving home!

Learn more about telehealth.

Clinical Changes

  • EVERYONE will be asked to practice social distancing. Please see the link on Preventing Illness in the resource section below.
  • ALL patients, visitors, staff and vendors who enter the clinics will be screened and required to wear a mask.
  • Call center staff will screen (questionnaire) all patients who call and request appointments.
  • A limited number of patients allowed in one area.
  • ONE companion limit per patient*. Any more companions will be asked to wait outside and/or in their vehicles. Adult patients, please leave the children at home. *Depending on the nature of the visit, screeners may require the patient to enter the clinic unaccompanied.
  • If a patient is scheduled for a pregnancy test, only the patient will be allowed to enter the clinic.


  • We are diligently monitoring all updates and recommendations for protocols provided by the CDC and local public health officials.
  • Frequently informing and training our employees so they can best serve all patients.
  • Alivio’s facilities staff has escalated the range and frequency of sanitation at all of our clinics.

What You Can Do If You Are Feeling Sick

  • If you are sick and would like to see a provider, please call ahead at 773-254-1400 to make an appointment. PLEASE DO NOT come into the clinic before calling Alivio. CALL FIRST.
  • If you are directed to come into Alivio, you will be greeted by a safety screener at the door. It is important to answer all questions the staff asks truthfully, this is for your safety and for the safety of everyone in the clinic.

EVERYONE will be asked to practice social distancing. Please see the link on Preventing Illness in the resource section below.

COVID-19 Drive-thru/Walk-up Testing

Alivio is now offering drive-thru/walk-up testing for Alivio patients and non-patients, to learn more about this service, click here.

Resources from the CDC regarding Prevention, Risk Factors Symptoms, and Treatment

Clinic Updates

Walk-in Wellness at Berwyn Site

If you plan on visiting urgent care, PLEASE CALL 312-850-8238 FIRST if you are experiencing a cough, fever and have traveled within the last 14 days OR have had direct contact with a person who has tested positive for COVID-19.

Dental Services

In alignment with Gov. Pritzker’s mandates to limit the spread of COVID-19 through dental offices, Alivio will only be treating patients requiring emergency dental procedures until the mandate is lifted.

If you have any questions or doubts, please call 773-254-1400.